You can pay by direct debit via
Please refer to the How to pay your premium page on our website.
We’re always here to help and if you’re having trouble paying, there are various possible solutions. You may wish to consider any of the following:
These are all ideas. Before you make a decision it's very important that you have a discussion with us in order to find out what the best plan would be for you. Please don't simply stop paying your premium. Besides meaning your coverage will immediately stop it may also mean that you lose some money.
You can pay by direct debit via
Please refer to the How to pay your premium page on our website.
We’re always here to help and if you’re having trouble paying, there are various possible solutions. You may wish to consider any of the following:
These are all ideas. Before you make a decision it's very important that you have a discussion with us in order to find out what the best plan would be for you. Please don't simply stop paying your premium. Besides meaning your coverage will immediately stop it may also mean that you lose some money.
You can contact your agent, one of our branch offices, or our customer service at 1351. Simply inform us of the insured’s name and policy number.
Note:
If your cheque has expired, please return it to FWD at the following address and we will issue you with a new one:
FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330
This is a very personal decision. We’d recommend that firstly, you need to know your reasons for getting insurance.
For example, if you would like to have THB 2 million when you retire, you should select a plan that will give you a return of THB 2 million.
You should also consider how much money you can set aside to pay for your insurance (monthly or annually) when deciding on a plan and its premiums.
We’d be happy to talk to you or you may prefer to speak to a financial advisor. Remember, everyone’s needs and personal circumstances are different.
If you have FWD health insurance, PPO (CARE), OPD or our personal accident insurance, you’ll receive an FWD Care Card.
You can use it at over 400 FWD network hospitals. Simply present the FWD Care Card to enjoy cashless treatment. You will then only need to pay for treatment that falls beyond your policy coverage.
Unfortunately you can’t use your FWD Care Card because you have to pay your policy premiums in order to use it. However, you can submit the medical bill to us for reimbursement once you have paid your premium.
For treatments that fall beyond your policy coverage, you can still send the bill to FWD for consideration. Claims may be approved on a case by case basis depending on the information we gather from the hospital or your doctor.
No problem. Please fill in your information here to get a new password.
Open the FWD MAX mobile app and follow these steps:
Privilege Voucher: Once you press “accept”, please fill in your name and address in the pop-up window. Voucher delivery may take up to eight weeks from the date of your submission. After eight weeks, we’ll assume that you’ve received the voucher, unless we hear from you otherwise. Enjoy your reward!
Please send us your request by providing the following details:
Send these to customer.th@fwd.com or fax over to 0 2632 2414
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