How do I pay my premium?
Can I pay my premiums by direct debit from my savings account?
You can pay by direct debit via
Please refer to the How to pay your premium page on our website.
What should I do if I'm having challenges in paying my premium?
We’re always here to help and if you’re having trouble paying, there are various possible solutions. You may wish to consider any of the following:
These are all ideas. Before you make a decision it's very important that you have a discussion with us in order to find out what the best plan would be for you. Please don't simply stop paying your premium. Besides meaning your coverage will immediately stop it may also mean that you lose some money.
If you have any problems, we'll always try and help and offer a range of possible solutions. Please give us a call at 1351 and find out what options and support we can offer.
What should I do if I’m having difficulties in paying my premium?
At FWD, we understand that sometimes circumstances change and life can be challenging. We'll always do everything we can to help. Speaking to us early is the first step as this will prevent any restrictions to your plan. Simply get in touch and together, let’s discuss your options.
What should I do if I haven’t received my ‘bill payment’ statement?
Sometimes the post can be delayed but if you haven’t received it around 20 days before your expected due date, simply contact our call centre and we’ll sort it out. Alternatively, you can find your premium payment due date via Omne by FWD our customer portal. This is fast, easy, and totally free.
Can’t find what you’re looking for?
Omne by FWD, one central service hub for your policies, where you can manage your insurance quickly and easily.
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).