Frequently asked questions

You can pay by direct debit via

• Bangkok Bank 
• Siam Commercial Bank
• Kasikorn Bank 
• Bank of Ayudhya 
• KrungThai Bank
• TMB Bank
• Government Saving Bank
• Thanachart Bank

Please refer to the How to pay your premium page on our website.

We’re always here to help and if you’re having trouble paying, there are various possible solutions. You may wish to consider any of the following:

• Change your premium payments. We can discuss how much you pay and how often. Contact us and we can create a plan that works for you.
• Pay your premium by using the returns from any dividend payout or interim cash payment from your policy. Visit our cash return options page for more details.
• You may wish to consider taking a loan out to help you. Visit our policy loan page for more details.
• Amend your policy to reduce the amount of premiums – for example remove a rider.
• Reduce the sum assured to reduce the premiums you have to pay (note that reducing any sum assured will affect the amount of coverage and protection).
• Change the policy type. 

You can contact your agent, one of our branch offices, or our customer service at 1351. Simply inform us of the insured’s name and policy number.

Note: 
If your cheque has expired, please return it to FWD at the following address and we will issue you with a new one:

FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330

This is a very personal decision. We’d recommend that firstly, you need to know your reasons for getting insurance.

For example, if you would like to have THB 2 million when you retire, you should select a plan that will give you a return of THB 2 million.

You should also consider how much money you can set aside to pay for your insurance (monthly or annually) when deciding on a plan and its premiums.

We’d be happy to talk to you or you may prefer to speak to a financial advisor. Remember, everyone’s needs and personal circumstances are different.

If you have FWD health insurance, PPO (CARE), OPD or our personal accident insurance, you’ll receive an FWD Care Card.

You can use it at over 400 FWD network hospitals. Simply present the FWD Care Card to enjoy cashless treatment. You will then only need to pay for treatment that falls beyond your policy coverage.

Unfortunately you can’t use your FWD Care Card because you have to pay your policy premiums in order to use it. However, you can submit the medical bill to us for reimbursement once you have paid your premium.

For treatments that fall beyond your policy coverage, you can still send the bill to FWD for consideration. Claims may be approved on a case by case basis depending on the information we gather from the hospital or your doctor.

No problem. Please fill in your information here to get a new password.

Open the FWD MAX mobile app and follow these steps:

1. Press “Privilege” at the bottom right corner of the main screen. You’ll see all our rewards with the points and any requirements. Select the reward you want to redeem.
2. Choose ‘privilege options’ and decide how you want to redeem the reward. This could be via a digital code or we could post a voucher to your address. Please see notes below.
3. Read the terms and conditions before pressing “accept”. Once you press “accept”, your points will be deducted immediately.

Privilege Voucher: Once you press “accept”, please fill in your name and address in the pop-up window. Voucher delivery may take up to eight weeks from the date of your submission. After eight weeks, we’ll assume that you’ve received the voucher, unless we hear from you otherwise. Enjoy your reward!

Please send us your request by providing the following details:

• Your credit card change request, policy number, insured name and contact number.
• Certified true copy of your credit card showing 16-digit credit card number and expiration date.

Send these to customer.th@fwd.com or fax over to 0 2632 2414