You’ll be notified of the result by post. Please allow a few days for the mail to reach you.
Please note that the loan benefits remain in effect as long as you continue to pay your premiums.
Planning for loan payment?
We give you flexibility to repay your policy loan whenever you’re ready! Please don’t forget to check an interest amount before you repay, as interest changes daily. You can chat with us or make a call. We are here to assist you every day, 8 am – 8 pm.
What is Automatic Premium Loan?
An automatic premium loan occurs after 45 days of overdue payment. The policy will “automatically” borrow against its cash value (if sufficient) to pay outstanding premium, in order to maintain the coverage for you.
Loan payment options
Below you can see our range of payment options, giving you the flexibility to pay your loan your way.
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
Unfortunately, our Bangkok head office branch is closed on a Saturdays
Ratchada branch: 9:00am-3:30pm
All other branch offices: 8:30am-12.00pm
Bangkok head office
All branch offices
(Except for Automatic Premium Loan payment)
Our Bangkok head office
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).