We know that life can be challenging and occasionally you need help. So we offer a range of products including loans.
By being an FWD customer, you can borrow your policy's cash value and enjoy special interest rates.
If your insurance policy is still in-force with a cash value (and no changes to your original agreement), you’re entitled to apply for an FWD loan.
We offer:
Our typical processing time is 5 days
You’ll be notified of the result by post. Please allow a few days for the mail to reach you.
Please note that the loan benefits remain in effect as long as you continue to pay your premiums.
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
Payment methods
Cash/Credit cards
Available at:
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
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