Apply for a loan
Need a helping hand?
We know that life can be challenging and occasionally you need help. So we offer a range of products including loans.
By being an FWD customer, you can borrow your policy's cash value and enjoy special interest rates.
If your insurance policy is still in-force with a cash value (and no changes to your original agreement), you’re entitled to apply for an FWD loan.
We offer:
- Easy application
- Fast approval
- Special rates
How to apply and what to expect:
- Policy Loan request Form
o Policies bought from SCB or through a former agency channel
o Policies bought from a former TMB or through an FWD sales agent or any other FWD channel
- A certified true copy of Identification Card
- A certified true copy of your bank book
- Policy Loan request Form
o Policies bought from SCB or through a former agency channel
o Policies bought from a former TMB or through an FWD sales agent or any other FWD channel
- A certified true copy of Identification Card
- A certified true copy of your bank book
- You can submit your loan application documents via online service here
→ Submit your loan application online
- Or post everything to:
Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 1033
- Or submit in person via FWD head office or any branch offices
Our typical processing time is 5 days
You’ll be notified of the result by post. Please allow a few days for the mail to reach you.
Please note that the loan benefits remain in effect as long as you continue to pay your premiums.
What is Automatic Premium Loan?
Loan payment options
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Opening hours
Our customer service payment counters are open Mon-Fri 8:30am–5:00pm.
On Saturday our opening hours vary:
- Unfortunately, our Bangkok head office branch is closed on a Saturdays
- Ratchada branch: 9:00am-3:30pm
- All other branch offices: 8:30am-12.00pm
Payment methods
Cash/Credit cards
Available at:
- Bangkok head office
- All branch offices
We accept
(Except for Automatic Premium Loan payment)
QR Code
Available at:
- Our Bangkok head office
- Rachada branch
We can accept up to THB 100,000 in cash (per invoice) for all policies bought from SCB or through a former agency channel channel. We can accept up to THB 500,000 in cash (per invoice) for policies bought through FWD agents or any other FWD channels.
If the amount exceeds these, please pay via bank.
Pay through your agent or via one of our agent offices nationwide.
Note: Please collect a temporary receipt from your agent so that you can file it away as proof of payment. An official receipt will be mailed to you in 10 days once the payment is successfully made.
Payment methods
Credit cards
We accept
(Except for Automatic Premium Loan payment)
Reference code 1
Policy no.
Reference code 2
Specify 33
Account Number 042-1-1-11800-0
Account Number 001-3-49917-5
Service Code FWD
Service Code FWD
Reference code 1
Policy no.
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Service Code FWD01
You can also pay through ATM machines by choosing the company’s name. If you do this, please also specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
Reference code 2
Specify 33
Service Code FWD
Service Code FWD
Reference code 2
N/A (leave blank)
Service Code 0143(ATM&Electronic)
(Wireless Road)
Service Code FWDLIFE
Pay via internet banking by choosing the company’s name. Please specify the details below.
Reference code 1
Specify your policy number (Use 6 for T, 8 for U, 1 for A, 2 for B, 3 for C, 4 for D, and 7 for R).
For example, you should type 200123456 if your policy number is B00123456.
For policies bought from SCB or through a former agency channel
Reference code 2
Specify 33
For policies bought through an FWD sales agent or any other FWD channel
Reference code 2
N/A (leave blank)
Need more help?
Ask Fi
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).
