How we deal with claims at FWD, and what you need to know
We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible.
How will you pay me?
Any claims payment will be made by cheque and will be sent to the address you provide on the claim form.
When will you pay me?
We aim to pay all claims within 15 days, from the date we receive your completed claims submission (including the form and any supporting documents).
What if I have a question on how you’ve handled my claim?
We’re happy to assist with any queries or questions you may have. Get in touch.
Important things you should know
Please do bear in mind that occasionally we need more time to make a claims payment. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
If we think we’ll need longer than 15 days, we’ll inform you (or your beneficiary) in writing and will give you the reason why. Our target will then be to pay the claim within 90 days.
Assuming your claim is successful, if we then fail to make a payment within either 90 days, or any new extended target we commit to, we’ll additionally pay you interest when we do pay.
Any interest rate will be an additional 15% on the amount we owe you, from the first day we go over our extended target until the day we process your claims payment.
Looking for other claim options?
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.