Loss of life claims

How to file a claim

Death claims form

By mail
In person

How we deal with claims at FWD, and what you need to know


How will you pay me?


When will you pay me?


How to get your claims paid faster?

Important things you should know

Frequently asked questions

Need help with your claim?

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).