You can have medical treatment at one of our FWD registered hospitals without paying in advance (excluding costs that exceed the benefits of your coverage). Terms and conditions apply.
If you need to receive medical help due to illness or injury as an inpatient or outpatient at one of our hospitals, you can have cash-free medical treatment under the terms and conditions in your policy.
You can use the FWD Card or your ID card at our network of hospitals.
If you receive treatment from our network of hospitals, we'll then pay the bill directly on your behalf. Just show your card.
Great news! We’re issuing ‘lifetime’ FWD Cards for selected plans – meaning no need for annual renewals.
From 1st October 2020: All customers with IPD / OPD health insurance plans will receive a lifetime FWD Card.
From 1st October 2020: All customers who renew their policy from this date will receive a lifetime FWD Card.
Renewing before 1st October? Don’t worry – you can still use your current FWD Card and when you renew again, you’ll receive a lifetime FWD Card.
Notes:
Customers with personal accident insurance plans still need to use their current FWD Card. We will continue to send you a new card every year.
If you haven’t received your lifetime FWD Card please call us on 1351. In the meantime, if you need medical help, simply use your ID card.
Forgotten cards If you’ve forgotten to bring your FWD Card, you can present your ID card to the hospital officer. They will then contact us to check your eligibility. You can also pay in advance and then submit a claim (remember to keep all documents and records from the hospital / clinic).
Lost cards If you lose your card, simply contact the FWD call centre and we’ll send you a new card, totally free of charge. In the meantime, you can present your ID card to the hospital officer, and they will contact us to check your eligibility.
Need to know how to make a claim, following an accident? Head here to our Health and Accident claims page.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
You can contact your agent, one of our branch offices, or our customer service at 1351. Simply inform us of the insured’s name and policy number.
Note:
If your cheque has expired, please return it to FWD at the following address and we will issue you with a new one:
FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330
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