Submit online requests or find a form

Complete your request online. No need to fill out a paper form.

We can submit your request in three easy steps:
1 Simply click on the service you need.
2. We’ll redirect you to log-in to FWD Link.
3. From there, you can submit your request online.

Change email / phone number

Change policy address

Change cash return option

Apply for auto-payment by credit card

Reissue cheque / draft / convert to bank transfer

Change beneficiary

Change premium payment mode

Submit tax consent

More online services to serve all your needs

• Make an online claim

• Premium payment online

• Download premium paid certificate documents

• Manage Unit Linked insurance policy

• and more

If you do not wish to submit online requests, all the forms you need are here

Select, download and fill in the form you need so we can give you the help you want.

When you fill out a form, please be as detailed and accurate as possible. The more information you can give us, the faster we can help.

Are you one of our network hospital partners?

Go to our forms for hospital partners

Insurance application form

Applications

Insurance application form

Claims

Health claims form

Death claim form

Power of attorney

FATCA declaration form for Individual

FATCA declaration form for juristic entity

Physical Examination (total permanent disability claims) - this form must be completed by your doctor

Premium payments

Application to set up unit-linked policy payments for policies bought from SCB

Auto debit via credit card application form

Auto debit via saving account application form

Tax exemption form

Health rider tax certificate for parent (Loog-Ka-Tan-Yoo)

New cheque request form

Policy related services

Online services handbook (FWD Link)

Policy loan application for policies bought from SCB or through a former agency channel

Consent for payments directly to your bank account. For policies bought from SCB or through a former agency channel.

Policy changes and renewal request form

Policy loan request form

Privilege policy request form for group insurance

Privilege policy request form for individual insurance

Policy surrender form

Complaint form

Data rights request form

Unit linked policy service

Unit linked policy change request for policies bought from SCB

Unit linked additional request for new applications bought from SCB

Unit linked bill payment for policies bought from SCB

Higher risk acceptance and FX form

Private Funds Contracts

Suitability form

Unit-linked fund request form

Unit-linked transaction form

Need more help?

Get in touch however it suits you best.

Call 1351

We’re here to help daily, 8am – 8pm.

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.