Claims

You can contact our customer service at 1351.

For information on this, please refer to the health claim process on our website.

Our Personal Accidental policy usually covers accidents even if they happen when you’re abroad or if you need to seek medical treatment overseas.

In order to claim, remember to obtain 1) the original receipt from your medical treatment abroad 2) any supporting medical expense documents if your receipt does not detail treatment expenses, and 3) any medical certificate.

You can state this request on the documents when submitting your claim. Or contact our customer service at 1351.

Note:
In the event that the amount of compensation for a hospital expense was not fully paid as stated in the receipt, we will return the original receipt and rubber-stamp the amount that we have approved to pay on that receipt.

When a hospital expense is fully paid, as stated in the receipt, we will not return the original receipt, but will send you a copy - on which the amount of compensation we have approved to pay will be rubber-stamped.

The minor’s father, mother, or any guardian appointed by the court should file the claim.

No, the beneficiary does not have to pay any premiums. Note that we will deduct any premiums owed or policy debt from any claim amount we pay.

Yes, the insured or guardian of the beneficiary has to pay the due premiums in order to keep the policy active. When the claim process is completed and any premiums waived, we will refund any premiums as applicable.

You can contact your agent, one of our branch offices, or our customer service at 1351. Simply inform us of the insured’s name and policy number.

Note: 
If your cheque has expired, please return it to FWD at the following address and we will issue you with a new one:

FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330