Claims

Our aim is to make insurance claims quick, simple and easy

Let's get started

Each type of insurance plan comes with different benefits, which is why you'll find options below to choose from. To start, select based on the type of claim you're making.

All claim types (other than loss of life claims)

With the exception of a loss of life, we now process all claims via the Omne by FWD app. This includes all accidents and illnesses (including cancer and critical illness)

Using Omne by FWD you can enjoy:

Faster claims – no more long waits and complicated forms. Omne by FWD means you can submit your claim in just a few short minutes.
Live updates – you can also track your claim’s progress in real time
Instant pay-outs – on some plans, we even offer instant approval and pay-outs, using the latest smart technology.

Don't worry. If you are inconvenient to submit a claim online. Call us at 1351, we are here to help daily from 8:00 a.m. to 8:00 p.m.

Loss of life

We know that making a life insurance claim can feel challenging. That’s why we’re here to help and support, at every step of the way.

Cash-free medical treatment

Just show your ID card at our network hospitals nationwide, and get cashless treatment and services

Find your nearest hospital

We have a network of over 1,000 hospitals nationwide. Here, you can find your nearest one.

Check your policy coverage

Step one is to check that your policy covers your claim. You can do this by logging in to your account and checking your policy details.

Find a form

Death claim form

US citizen FATCA declaration form for individuals

FATCA declaration form for juristic entity

Power of attorney

Individual tax residency self-certification form

Entity tax residency self-certification form

See all forms

Frequently asked questions

How can I check my claim status?

Can I claim for a hospital expense if I was treated in a hospital that is not affiliated with FWD?

If I get into an accident when I’m abroad, will my FWD policy cover me? What should I do?

How can I obtain the original copy of a receipt which I need for my records / other reimbursement?

If the beneficiary is a minor, how should I proceed with a death claim?

If the insured has died, does the beneficiary or the guardian of the beneficiary have to pay the life insurance premium when it is due?

If the insured or premium payer has been totally and permanently disabled or has passed away and the company has received the claim documents but not completed the claim process, does the insured or the guardian of the beneficiary have to continue paying life insurance premiums when they are due?

How can I obtain a new cheque if my cheque was lost, expired, or I failed to receive it?

Need help with your claim?

No problem. These are the different ways we can help and support.

Online Services

Omne by FWD, one central service hub for your policies, where you can manage your insurance quickly and easily.

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Call 1351

We’re here to help daily, 8am – 8pm.