Cash return options

We will pay an Interim Cash Payment (ICP) as specified in your policy after deducting any debts.

There are two ways to receive your ICP:

• Cash transferred to a bank account
• Transfer to PromptPay account that bind with ID card number

If you don’t want to cash in your ICP, you can also take one of these two options:

• Deposit it with us at the interest rate announced
• Use the amount to pay off any premiums due

How to change how you receive your ICP

1. Please prepare the following documents:

• A completed policy changes and renewal request form
• A certified true copy of your ID card
• A certified true copy of your bank book with your bank account number (if you want to receive ICP through bank transfer)

2. Submit your documents via one of the below :

• Mail
• Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 10330
• Email Customer.th@fwd.com
• Fax 02-632-2414

Typical processing time: 3 days

You will be notified by mail when we’ve successfully processed your request. Please allow a few days for the mail to reach you.

Send in all the required documents and a note of your request via

• Mail
• Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 10330
• Email Customer.th@fwd.com
• Fax 02-632-2414

Typical processing time: 3 days

You will be notified by mail when we have processed the payment. Please allow a few days for the mail to reach you.

If your policy has matured and the policy is still in-force, we will pay you a maturity benefit according to the amount in the policy value including any benefits you’re entitled to receive, minus any outstanding policy debt. The life insurance policy will then be terminated.

We will inform you 30 days in advance prior to the maturity date. The details, including benefit amount and maturity date, will be sent to you by mail.

By default, we will mail your maturity benefit by cheque on your policy maturity date. If you want to receive your maturity benefit via bank transfer instead, you may also send us the following documents:

• Original policy booklet or a copy of the policy report in case of a lost policy
• A certified true copy of your identification card
• A certified true copy of your bank book showing your bank account number

If your policy is still active, we will pay a dividend payout according to the amount named in the terms of payment minus any outstanding debt. The life insurance policy will then be terminated.

By default, we will mail your dividend payout by cheque.

If you want to receive the payout via bank transfer instead, please send us the following documents at least 20 days prior to the payment date:

• A certified true copy of your identification card
• A certified true copy of your bank book showing your bank account number

Send in all required documents and a note of your request via

• Mail
• Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 10330
• Email Customer.th@fwd.com
• Fax 02-632-2414

Typical processing time: 5 days

You will be notified by mail when we have processed the payment. Please allow a few days for the mail to reach you.