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Support

We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

Want to make a claim?

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Support for cash returns

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Waiting for policy approval?

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FWD SOS assistant service

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Search our network

Telemedicine services

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Get more benefits when you’re an FWD customer

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Frequently Asked Questions

Need more help?

Call customer support

We’re here to help daily, 8am – 8pm.

Start a live chat

We’re available 8am-8pm. Outside of those hours, leave a message.
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Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email us

Another channel for your convenience in contacting or sending a request. Drop us an email via customer.th@fwd.com