Support

We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.

If you’re a Group insurance customer, please use our dedicated business support channel below.

Support for businesses

What do you want to do?

Omne by FWD : a new kind of insurance app

We’ve designed Omne by FWD so you can manage your insurance quickly, easily and at the exact time that suits you.

Check your cover
Submit a claim
Manage your funds
Request tax consent and download tax certificate
Check cash value and submit loan request
Change policy details e.g. change address mobile number or email, change payment receive method
and more

Omne by FWD : a new kind of insurance app

Update personal information

Simple update your address, email and mobile number to receive policy correspondence and OTP by SMS to access online services.

FWD Utmost : Where wealth meets well-being

An inclusive yet exclusive service for customers holding unit linked insurance policies thriving on superior and comprehensive services such as holistic healthcare service programs, superior lifestyle privileges and private personal assistant to best answer and surpass all customers’ needs.

FWD Care recovery plan will lessen the burden on you and your family

Whenever you are looking for the assistance or need someone to encourage, FWD will be there and provide the special services for you and your beloved family. Our services include the comprehensive physical and mental health recovery plan by the certified professional nurses. Just stay home, the services will be delivered where you reside at free of charge.

FWD Care Telemedicine. You can meet doctor at your home without traveling to hospitals.

Whenever your sickness, Through FWD Care Telemedicine, you can consult an online doctor whenever you are sick at your convenience and in private without advance payment.

Mind Strength Support Programme

Your mind is actually powerful to drive yourself in all aspects of your life. By strengthening it via learning and training, we will add new content regularly. So you will ready to handle and overcome challenges with free of charge.

Want to make a claim?

Find out about our claims process and what you need to do.

Support for cash returns

We offer a range of cash return options and can help you understand how it all works.

Waiting for policy approval?

Plans can take up to a week to be approved. Once approved, we’ll let you know via SMS. You’ll also receive an official receipt and policy booklet either by mail or through your agent.

Need to know more?

FWD SOS assistant service

If you experiencing problems or accidents while traveling, please call FWD SOS Assistant, available for 24/7. If you are eligible to the benefits, you will see “SOS” or “PASOS” code in your FWD Card.

Cash-free medical treatment

Just show your ID card at our network hospitals nationwide, and get cashless treatment and services.

Telemedicine services

FWD Telemedicine online follow up with doctor. This service is now available for FWD Customer who is a patient with chronic disease.

Quick discharge process

For FWD customers who admitted in the hospital (IPD) or had a day surgery, you can go home without waiting for hospital to process your claim.

Find out more

Search our network

Find one of our offices or get the location of one of our partner hospitals. Our map will help you search our wide network across Thailand.

Get more benefits when you’re an FWD customer

At FWD, our promise is to help you celebrate living. That’s why we offer our customers a range of rewards, benefits and privileges.

Frequently Asked Questions

How can I print or download the receipt or certificate of my insurance premium payments for tax deduction purposes?

How can I change my credit card details for my premium payments?

What should I do if I've failed to receive a cheque, or if the cheque is invalid?

How can I change my cash return option from cash to bank account transfer?

Need more help?

Get in touch anytime, anywhere.

Online Services

Omne by FWD, one central service hub for your policies, where you can manage your insurance quickly and easily.

Download Omne by FWD

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Start a chat

Book time with an agent

Want to meet an agent? Just send an appointment and our agent will get back to you shortly.

Open appointment form

Call customer support

We're here to help daily, 8am-8pm.

Call 1351

Submit your documents online

To ensure the security of your information and receive faster service. Simply select the relevant topic and follow the instructions to send your documentation.

Submit your documents