Support

Open the FWD MAX mobile app and follow these steps:

1. Press “Privilege” at the bottom right corner of the main screen. You’ll see all our rewards with the points and any requirements. Select the reward you want to redeem.
2. Choose ‘privilege options’ and decide how you want to redeem the reward. This could be via a digital code or we could post a voucher to your address. Please see notes below.
3. Read the terms and conditions before pressing “accept”. Once you press “accept”, your points will be deducted immediately.

Privilege Voucher: Once you press “accept”, please fill in your name and address in the pop-up window. Voucher delivery may take up to eight weeks from the date of your submission. After eight weeks, we’ll assume that you’ve received the voucher, unless we hear from you otherwise. Enjoy your reward!

Please send us your request by providing the following details:

• Your credit card change request, policy number, insured name and contact number.
• Certified true copy of your credit card showing 16-digit credit card number and expiration date.

Send these to customer.th@fwd.com or fax over to 0 2632 2414

Please send us a completed form with a certified true copy of your passbook. You can also submit the documents via email customer.th@fwd.com or fax 02-632-2413

• policy changes/renewal requests for policies bought from SCB or through a former agency channel
• policy changes/renewal requests for policies bought through an FWD sales agent or any other FWD channel