We're here to help every step along the way
Tell us what you need, and we’ll do our best to help
Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.
If you’re a Group insurance customer, please use our dedicated business support channel below.
What do you want to do?
Want to make a claim?
Support for cash returns
Waiting for policy approval?
Plans can take up to a week to be approved. Once approved, we’ll let you know via SMS. You’ll also receive an official receipt and policy booklet either by mail or through your agent.
Need to know more?
New customer? Welcome!
It’s great to have you on board. Take a look at our onboarding video for a quick introduction to who we are and what we do.
You can also download the FWD customer guide. This answers most of our FAQs and gives an understanding of our protection, benefits and services.
Search our network
If you are eligible to the benefits, you will see “SOS” or “PASOS” code in your FWD care card.
Get more benefits when you’re an FWD customer
Frequently Asked Questions
Open the FWD MAX mobile app and follow these steps:
- Press “Privilege” at the bottom right corner of the main screen. You’ll see all our rewards with the points and any requirements. Select the reward you want to redeem.
- Choose ‘privilege options’ and decide how you want to redeem the reward. This could be via a digital code or we could post a voucher to your address. Please see notes below.
- Read the terms and conditions before pressing “accept”. Once you press “accept”, your points will be deducted immediately.
Privilege Voucher: Once you press “accept”, please fill in your name and address in the pop-up window. Voucher delivery may take up to eight weeks from the date of your submission. After eight weeks, we’ll assume that you’ve received the voucher, unless we hear from you otherwise. Enjoy your reward!
Please send us your request by providing the following details:
- Your credit card change request, policy number, insured name and contact number.
- Certified true copy of your credit card showing 16-digit credit card number and expiration date.
Send these to iservice@fwd.co.th or fax over to 02 632 2414
If the cheque is invalid, please return it to FWD at the following address and we will issue you with a new cheque:
FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330