Group insurance customer support

Find the support you need

Group insurance customer? You can access your policy information quickly and easily via our customer portal – or get in touch with us directly for help and support. Whatever you need, we’ll take care of it.

24hr support and claims

Call us any time for the support you need – whether you want to make a claim or simply ask a question.

Support and access for HR teams

Our dedicated HR portal is where you can check employee coverage and manage policy details. You can also access our claims analysis tool, and learn more about your employees' overall health and wellness.

Our wide network

Wherever you are in Thailand, there's an FWD branch or agent office near you.

Frequently asked questions

What is the minimum number of people required to be eligible for group insurance?

At least five people.

Can my employees claim for medical treatment if I was treated at a hospital that is not within the FWD network?

In this instance, medical expenses must be paid in advance by the insured and will be considered for reimbursement after the claim form and required documents are have been sent to us.

In case of an emergency, can the insured receive medical treatment in your network of hospitals without the insurance card shown?

Your ID card can be shown instead of the insurance card.

Can group insurance be bought for an employee‘s family?

Yes - our coverage can be extended to the spouse and children of married employees.

How can employees check the details of group insurance?

Employees can use the FWD Mobile Application just download from App Store and Google Play or call the FWD Call Centre (available 24 hours) at 02-632-6400