1

Collect supporting documents

2

Fill out the form

3

Send in documents

4

Receive SMS to confirm status

1

Collect supporting documents

  • Medical certificate with the Company form

  • Examination reports such as Lab investigation, CT result, Pathology result etc.

2

Fill out the form

3

Send in documents

By Mail
  • Send to Claims Department, FWD Life Insurance Public Company Limited, 130-132 Sindhorn Building Tower 3, 29th floor, Withayu Road, Lumpini, Pathumwan, Bangkok 10330

In Person
  • Submit to Claims Department, FWD Life Insurance Public Company Limited Or any FWD branch offices

Submission Timeline

  1. Claims payment will be paid within 15 days from the date that the Company receives the request. The period shall commence from the date that the Company has obtained all the documents required for such consideration from the insured or the beneficiary.

    The period for making such payment may be extended as necessitated thereby but not exceeding 90 days from the date that the Company obtains all the required documents which the company will inform the insured or the beneficiary of the delay (case by case). In this respect, the insured or the beneficiary shall provide the Company with proper facts / information and cooperation.

    In the event that the Company fails to make the payment within the given period, or such extended period, the Company will also pay the interest thereon at the rate of 15% per annum of the amount that must be paid during the overtime as above.

4

Receive SMS to confirm status

First you’ll get SMS informing you that we have received your claim.
The second SMS will tell you if it’s been approved and that it’s being processed. (The whole process usually happens within 5 working days.)

Need help?

Still unclear?
Talk to us

FWD Customer Care

0 2632 6000

Live Chat