Online Service

Chat online immediately

Require urgent assistance, we got it. Our customer support staff is ready to answer your inquiries and give advice real time. Click here to begin.

Chat online

Variety services via LINE, easy and convenient

View policy information, Search for hospital, Pay your premium etc.

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FWD Customer Service Center

We are ready to take care of you
Everyday from 08.00 - 20.00 hrs.


We are ready for all questions. Listen to all complaints

Provide answers to all inquiries and listen to suggestions from every voice. Just send the message to our email

General Claims

Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here and we’ll get you started immediately.

Claim Process

Insured can select the various options to receive the cash return for:-
• Interim Cash payment
• Maturity Benefit
• Dividend payout


Pay premium the way you want

Payment options for unit linked insurance

Payment options for life and accident insurance

Underwriting process

Apply for our insurance product through FWD Insurance Advisors, Banks or Direct insurance. We are ready to provide information which will help you select the most suitable insurance for your need, After submitting the documents, the process will take 3-7 days after approval. After we have issued your insurance policy, the official receipt and policy booklet will be immediately delivered to you.

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