iServiceGeneral Claims
Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here and we’ll get you started immediately.
Online Service
Chat online immediately
Require urgent assistance, we got it. Our customer support staff is ready to answer your inquiries and give advice real time. Click here to begin.
Chat online
Variety services via LINE, easy and convenient
View policy information, Search for hospital, Pay your premium etc.
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FWD Customer Service Center
We are ready to take care of you
Everyday from 08.00 - 20.00 hrs.
We are ready for all questions. Listen to all complaints
Provide answers to all inquiries and listen to suggestions from every voice. Just send the message to our email iService@fwd.co.th
Claim Process
Insured can select the various options to receive the cash return for:- • Interim Cash payment • Maturity Benefit • Dividend payout
detailsPay premium the way you want
Underwriting process
Apply for our insurance product through FWD Insurance Advisors, Banks or Direct insurance. We are ready to provide information which will help you select the most suitable insurance for your need, After submitting the documents, the process will take 3-7 days after approval. After we have issued your insurance policy, the official receipt and policy booklet will be immediately delivered to you.
Other Policy Owner Services
Apply for a loan
To let you live your life without hesitation, increase the freedom of living with a loan service according to the policy. Let you go out and enjoy various activities in confidence without worry. Simple have FWD's life insurance.
Policy Surrender
The right to surrender the policy and obtain the policy surrender value as specified in the policy value table.
Other additional information
Customer welcome pack, forms, and Frequently Asked Questions
Important information such as Contact channels, Policy information change forms, Premium payment, Claims, and also including questions about payment of services, claim notification, life insurance services.
License Agency
Check the list of sellers
List of sellers who have been approved by FWD Life Insurance Public Company Limited to sell the company’s insurance policy.