General Claims
Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here and we’ll get you started immediately.
We are here for you
Easy way to be connected, engaged, and inspired
Catch up on fresh and fun movements via our online channels including FWD website, FWD Blog, FWD Facebook fan page, and FWD Official LINE.
Get answers with one call
We provide one stop service for all enquiries and problems regarding policy information, product details, policy changes, claims, complaint and suggestion. Call us at 0 2632 6000.
Chat online instantly
Need live support? Chat in real-time with our customer service staffs to have your questions answered. Click to get started.
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We want to hear from you
Have questions or comments for us? Drop us an email at iService@fwd.co.th and one of our customer service staffs will respond to your enquiry within 24 hours.
Visit us face-to-face
Drop by the nearest FWD branch offices if you need our service in person. We’ll be happy to help.
Check out the location
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Frequently Asked Questions (FAQ)
Get the forms you need right here
FWD Welcome Pack
An all-in-one customer welcome pack to keep you informed on key information such as how to contact us, how to change policy information, how to pay premium and how to file a claim.
DownloadPay your premium the way you want
As your needs are very important to us, we offer a wide range of payment options that provide you with flexibility to pay your premium your way and freedom time to live your life to the max.
Apply for a loan
To let you live your life without hesitation, we offer you extensive and attractive products and services that best suit your needs, including an FWD loan. By being FWD policyholder, you can borrow the policy's cash surrender value, enjoy special interest rate, and use the loan for any purpose as you want.
detailsCash return options
Insured can select the various options to receive the cash return for:-
• Interim Cash payment
• Maturity Benefit
• Dividend payout
• Interim Cash payment
• Maturity Benefit
• Dividend payout
Any inquiry, please contact our FWD Call Center tel. 0 2632 6000 7-day a week from 8.00 am to 8.00 pm.
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Other Policy Owner Services
For more details of Underwriting and Surrender process, click here.
Or any inquiry, please contact our FWD Call Center tel. 0 2632 6000 7-day a week from 8.00 am to 8.00 pm.
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