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Easy way to be connected, engaged, and inspired

Catch up on fresh and fun movements via our online channels including FWD website, FWD Blog, FWD Facebook fan page, and FWD Official LINE.

Get answers with one call

We provide one stop service for all enquiries and problems regarding policy information, product details, policy changes, claims, complaint and suggestion. Call us at 0 2632 6000.

Chat online instantly

Need live support? Chat in real-time with our customer service staffs to have your questions answered. Click to get started.

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Visit us face-to-face

Drop by the nearest FWD branch offices if you need our service in person. We’ll be happy to help.

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General Claims

Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here and we’ll get you started immediately.

Care Card Claims

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Frequently Asked Questions (FAQ)

Get the forms you need right here

FWD Welcome Pack

An all-in-one customer welcome pack to keep you informed on key information such as how to contact us, how to change policy information, how to pay premium and how to file a claim.