Our customer rewards and special offers

Our exclusive privileges for FWD customers

We know that in becoming an FWD customer, you’ve made an important choice. So to express our gratitude for your loyalty and trust, we have a number of special privileges and promotions that we reserve only for FWD customers.

Lastest privileges and promotions

Promotional offers

Celebrate your birthday with big smile

Get FWD privileges and promotions on LINE

Stay up to date on all FWD offers and rewards via our LINE app. It’s quick and easy and means you’ll never miss out. Add FWD Thailand as a friend.

Find your customer tier

We would like to thank you for your loyalty. That's why we have different levels of privileges and rewards according to your policies and premiums.

FWD Prompt

Total paid premiums less than THB 100,000

FWD Plus

Total paid premiums between THB 100,000-499,999

FWD Pride

Total paid premiums over THB 500,000

How do we calculate your total paid premiums?

Find out more

We offer a range of privileges and promotions designed to enhance the FWD experience. Can’t find what you want? Need help? Simply call 1351 (press 2 for English).

Can’t find what you’re looking for?

We'll help you find the answers or connect you with an advisor.

Online Services

Omne by FWD, one central service hub for your policies, where you can manage your insurance quickly and easily.

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Call 1351

We’re here to help daily, 8am – 8pm.