Manage your policy online

Making insurance faster and easier with FWD Link

FWD Link is an online platform to help you manage your insurance plan.

There are many ways in which FWD Link can help and support - we’ve listed out some of our most popular self-service options below.

Want to log-in? Simply click the link and see for yourself how easy it is.

Update address. Never miss important documents

To ensure important documents go to the right place, don’t forget to inform us if your contact address changes.

Update address

Submit tax consent

Ask us to submit tax information to the Revenue Department so we can make a tax deduction from your life insurance premiums.

Submit tax consent

Request online for your premium paid certificate

Download your premium paid certificate easily via FWD Link online service

Download premium paid certificate

Update your e-mail address and mobile phone number

It's important to keep the primary contact number and email address up-to-date. We send communications about your policy to this address and SMS OTP to a mobile number to verify FWD Link online service.

Update your contact

Update your contact

Apply for auto-payment by credit card

Because there's a lot going on in your day to day life. Choose to renew your insurance premium by credit card direct debit.

Apply now

Make an online claim for out-patient hospital treatment

If you were treated in a hospital outside our network, you can still use FWD Link for easy online claims.

•Get approval within 2 working days (once all your documents are uploaded).

•Once we approve a claim, you’ll be paid within 3 business days.

Submit an out-patient hospital claim

More online services to make your life easier

• Lost or expired check? We can cancel and re-issue it – or simply change our payment so it’s a simple bank account transfer. Click here

• Change your life insurance beneficiary. Click here

• Change your payment plan to match your budget. Click here

FWD Link online service user manual

Need more help?

Get in touch anytime, anywhere.

Call 1351

We’re here to help daily, 8am – 8pm.

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Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

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