- Policy status change request form
- A certified true copy of your Identification Card
- A certified true copy of your bank book
We understand that sometimes circumstances change. If you need to surrender (give up) your policy, this guide tells you what you need to know.
If you are the policy holder, you are entitled to terminate the policy contract and receive any policy surrender value or other benefits (if any), minus any outstanding debt amount. Your policy surrender value will be calculated according to the amount in the policy value table found in your contract.
Once your policy is surrendered, your life insurance policy will be terminated along with its benefits.
Surrender policy via Omne by FWD
If you need any help, call us at 1351, we are here to help daily from 8 a.m. - 8 p.m.
You can stop paying premiums while maintaining policy coverage.
By using your cash value to change the policy status, which comes in two options:
1. Reduce paid-up insurance (RPU) – You will have the same coverage period as before. However, the sum assured is reduced.
2. Extended terms insurance (ETI) – You will receive the same amount of the sum assured as before. However, the coverage periods is reduced.
1. Required documents
2. Ways to submit
- Submit online documents, click (Please choose topic: Change policy details > Change policy coverage term / benefits)
- Through your insurance agent or In person via FWD head office or any branch offices
- Mail all required documents to
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Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 10330
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Typical processing time: 20 days
You will be notified by mail after any payment is made through your requested payment channel. Please allow 2-3 workdays for any mail to reach you.
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