How to surrender your policy
We understand that sometimes circumstances change. If you need to surrender (give up) your policy, this guide tells you what you need to know.
If you are the policy holder, you are entitled to terminate the policy contract and receive any policy surrender value or other benefits (if any), minus any outstanding debt amount. Your policy surrender value will be calculated according to the amount in the policy value table found in your contract.
Once your policy is surrendered, your life insurance policy will be terminated along with its benefits.
If you need any help, please call 1351.
- Policy Surrender Requisition Form (policies bought from SCB or through a former agency channel or policies bought through an FWD sales agent or any other FWD channel)
- FWD Care Card if you have an OPD rider
- A certified true copy of your Identification Card
- A certified true copy of your bank book if you wish to receive your policy surrender value via bank transfer
- Policy Surrender Requisition Form (policies bought from SCB or through a former agency channel or policies bought through an FWD sales agent or any other FWD channel)
- FWD Care Card if you have an OPD rider
- A certified true copy of your Identification Card
- A certified true copy of your bank book if you wish to receive your policy surrender value via bank transfer
- Through your insurance agent
- Mail all required documents to
- Policy owner service department, FWD Life Insurance Public Company Limited, 14th floor, Sindhorn Building Tower 3, 130-132 Witthayu Road, Lumpini, Pathumwan, Bangkok 10330
- Email all documents in softcopy to customer.th@fwd.com
- Fax to 02-632-2413
- In person via FWD head office or any branch offices
Typical processing time: 20 days
You will be notified by mail after any payment is made through your requested payment channel. Please allow a few days for any mail to reach you.
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