How to surrender / cancel your policy

We understand that sometimes circumstances change. If you need to surrender (give up) your policy, this guide tells you what you need to know.

If you are the policy holder, you are entitled to terminate the policy contract and receive any policy surrender value or other benefits (if any), minus any outstanding debt amount. Your policy surrender value will be calculated according to the amount in the policy value table found in your contract.

Once your policy is surrendered, your life insurance policy will be terminated along with its benefits.

If you need any help, call us at 1351, we are here to help daily from 8 a.m. - 8 p.m.

How to surrender / cancel your policy

For Individual Life insurance

1. Download form and complete the information: Policy Status Change Request Form (The forms are also available through SCB Bank and our agents.)

2. Prepare other documents

A certified true copy of policy owner’s Identification Card which specify the intention. Click for sample
Document for receiving cash refund
- Prefer receiving cash refund via bank transfer: A certified true copy of policy owner’s book bank (transfer to SCB account within 1 business day / transfer to another bank account within 3 business day)
- Prefer receiving cash refund via PromptPay: (no additional document are required)
Loan closure letter (for credit life policy)

3. Submit all document

Submit via email at: OP_POS_Admin.th@fwd.com
Submit to SCB Bank (For policies purchased through SCB Bank only)
Submit through your agent
Submit in person via FWD head office or any branch offices

Processing time: 5 business days from the date of valid submission with all required documents

For Unit Link insurance (There may be a surrender fee)

1. Download form and complete the information: Unit-linked after sales service change request form (The forms are also available through SCB Bank and our agents.)

2. Prepare other documents

A certified true copy of policy owner’s Identification Card which specify the intention. Click for sample
Document for receiving cash refund
- Prefer receiving cash refund via bank transfer: A certified true copy of policy owner’s book bank (transfer to SCB account within 1 business day / transfer to another bank account within 3 business day)
- Prefer receiving cash refund via PromptPay: (no additional document are required)

3. Submit all document

Submit via email at: OPFundLinkedService.th@fwd.com
Submit to SCB Bank (For policies purchased through SCB Bank only)
Submit through your agent
Submit in person via FWD head office or any branch offices

Processing time:

Receive cash refunds within 5 business days from the date of selling investment units for each fund, with sales occurring on the business day after approval date (excluding fund holidays)
If all required documents are received by 4 p.m., they will be considered and approved within that business day
If all required documents are received after 4 p.m., they will be considered and approved on the next business day

How to cancel rider

1. Download form and complete the information: Policy changes and renewal request form

2. Prepare a certified true copy of your Identification Card

3. Submit all document within 10-20 business days before the premium payment due date.

Submit via email at: OP_POS_Admin.th@fwd.com
Submit to SCB Bank (For policies purchased through SCB Bank only)
Submit through your agent
Submit in person via FWD head office or any branch offices

Processing time: 5 business days from the date of valid submission with all required documents

You can stop paying premiums while maintaining policy coverage.

By using your cash value to change the policy status, which comes in two options:

1. Reduce paid-up insurance (RPU) – You will have the same coverage period as before. However, the sum assured is reduced.

2. Extended terms insurance (ETI) – You will receive the same amount of the sum assured as before. However, the coverage periods is reduced.

1. Required documents

Policy status change request form
A certified true copy of your Identification Card
A certified true copy of your bank book

2. Ways to submit

Submit online documents, click (Please choose topic: Change policy details > Change policy coverage term / benefits)

Through your insurance agent or In person via FWD head office or any branch offices

Mail all required documents to
- Policy owner service department, FWD Life Insurance Public Company Limited, No. 6 O-NES Tower, 4th, 22nd-23rd Floors Soi Sukhumvit 6, Khlong Toei Sub-District, Khlong Toei District, Bangkok 10110

Typical processing time: 5 business days from the next premium payment due date.

Policies purchased through SCB Bank can submit policy status change request within 60 days before the next premium payment due date.
Policies not purchased through SCB Bank can submit policy status change request within 30 days before the next premium payment due date.

You will be notified by mail after any payment is made through your requested payment channel. Please allow 2-3 workdays for any mail to reach you.

Need more help?

Get in touch however it suits you best.

Call 1351

We’re here to help daily, 8am – 8pm.

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.