1

Collect supporting documents

2

Fill out the form

3

Send in documents

4

Receive SMS to confirm status

1

Collect supporting documents

  • Medical certificate with the Company form

  • Original receipts showing expenses and summary of medical expenses, certified by a hospital officer

  • Daily report from Royal Thai Police, certified by a police officer (in case of accident only)

  • In case of bone fracture, please provide film and result or certified result from the Radiologists

  • To receive payments by direct credit to bank account, please provide claimant’s book bank copy.

2

Fill out the form

3

Send in documents

By Mail
  • Send to Claims Department, FWD Life Insurance Public Company Limited, 130-132 Sindhorn Building Tower 3, 29th floor, Withayu Road, Lumpini, Pathumwan, Bangkok 10330

In Person
  • Submit to Claims Department, FWD Life Insurance Public Company Limited Or any FWD branch offices

Online
  • For Hospital Benefits and Accident Indemnity Claims Only. Fill out online form here

Submission Timeline

  1. Claimant needs to provide proper written notice of claim to the Claims Department within 30 days after medical treatment / the date of incident.

4

Receive SMS to confirm status

First you’ll get SMS informing you that we have received your claim.
The second SMS will tell you if it’s been approved and that it’s being processed. (The whole process usually happens within 5 working days.)

Need help?

Still unclear?
Talk to us

FWD Customer Care

0 2632 6000

Live Chat