Because accidents are always unexpected, no one is ever prepared for it. Whether it results in a temporary injury or even death, the most important thing for you and your family is having the time to recover. Prakan Kon Jing covers every outcome of an accident, to help you and your family recover at your own pace.
If I get into an accident when I’m abroad, will my FWD policy cover me? What should I do?
Our Personal Accidental policy usually covers accidents even if they happen when you’re abroad or if you need to seek medical treatment overseas.
In order to claim, remember to obtain 1) the original receipt from your medical treatment abroad 2) any supporting medical expense documents if your receipt does not detail treatment expenses, and 3) any medical certificate.
How can I obtain the original copy of a receipt which I need for my records / other reimbursement?
You can state this request on the documents when submitting your claim. Or contact our customer service at 1351.
In the event that the amount of compensation for a hospital expense was not fully paid as stated in the receipt, we will return the original receipt and rubber-stamp the amount that we have approved to pay on that receipt.
When a hospital expense is fully paid, as stated in the receipt, we will not return the original receipt, but will send you a copy - on which the amount of compensation we have approved to pay will be rubber-stamped.
Can I claim for a hospital expense if I was treated in a hospital that is not affiliated with FWD?
Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).