Total permanent disability claims
How to file a claim
Certified true copy
- Any medical examination reports such as lab investigations, CT results, pathology reports etc. These must be certified by a hospital officer.
Copy
- Medical certificate – can be a written or printed statement from your doctor stating the results of any medical examination.
Certified true copy
- Any medical examination reports such as lab investigations, CT results, pathology reports etc. These must be certified by a hospital officer.
Copy
- Medical certificate – can be a written or printed statement from your doctor stating the results of any medical examination.
Send to:
Claims Department, FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330
Submit to:
- Claims Department, FWD Life Insurance Public Company Limited
- Any FWD office
How we deal with claims at FWD, and what you need to know
How will you pay me?
When will you pay me?
How to get your claims paid faster?
Select “Receive payment via bank transfer” to get your claim paid right to your bank account. This will be faster than receiving cheque via post.
Important things you should know
- Please do bear in mind that occasionally we need more time to make a claims payment. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
- If we think we’ll need longer than 15 days, we’ll inform you (or your beneficiary) in writing and will give you the reason why. Our target will then be to pay the claim within 90 days.
- Assuming your claim is successful, if we then fail to make a payment within either 90 days, or any new extended target we commit to, we’ll additionally pay you interest when we do pay.
- Any interest rate will be an additional 15% on the amount we owe you, from the first day we go over our extended target until the day we process your claims payment.
Looking for other claim options?
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service
Frequently asked questions
You can contact your agent, one of our branch offices, or our customer service at 1351. Simply inform us of the insured’s name and policy number.
Note:
If your cheque has expired, please return it to FWD at the following address and we will issue you with a new one:
FWD Life Insurance Public Company Limited,
14th floor, Sindhorn Building Tower 3, 130-132 Wireless Road, Lumpini, Pathumwan, Bangkok 10330
Note:
In the event that the amount of compensation for a hospital expense was not fully paid as stated in the receipt, we will return the original receipt and rubber-stamp the amount that we have approved to pay on that receipt.
When a hospital expense is fully paid, as stated in the receipt, we will not return the original receipt, but will send you a copy - on which the amount of compensation we have approved to pay will be rubber-stamped.
Need help with your claim?
Ask Fi
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