Great news! We’re issuing ‘lifetime’ FWD Care Cards for selected plans – meaning no need for annual renewals.
From 1st October 2020: All customers with IPD / OPD health insurance plans will receive a lifetime FWD Care Card.
From 1st October 2020: All customers who renew their policy from this date will receive a lifetime FWD Care Card.
Renewing before 1st October? Don’t worry – you can still use your current FWD Care Card and when you renew again, you’ll receive a lifetime FWD Card.
Customers with personal accident insurance plans still need to use their current FWD Care Card. We will continue to send you a new card every year.
If you haven’t received your lifetime FWD Care Card please call us on 1351. In the meantime, if you need medical help, simply use your ID card.
Forgotten cards If you’ve forgotten to bring your FWD Care Card, you can present your ID card to the hospital officer. They will then contact us to check your eligibility. You can also pay in advance and then submit a claim (remember to keep all documents and records from the hospital / clinic).
Lost cards If you lose your card, simply contact the FWD call centre and we’ll send you a new card, totally free of charge. In the meantime, you can present your ID card to the hospital officer, and they will contact us to check your eligibility.
Need to know how to make a claim, following an accident? Head here to our Health and Accident claims page.
If you’re looking to make a claim on any of your insurance plans/coverages, we’re committed to giving you the best possible service.
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